Shipping policy

Domestic (US) orders ship within 3-5 business days.

International Orders

Our website supports orders to the US and Canada, but we are able to accommodate international (i.e. not the US or Canada) orders upon request. Please send an e-mail to support@cartridgethunder.com.

Cartridge Thunder Ltd. is not responsible for import duties and taxes on goods purchased from our store.The buyer assumes all responsibility for payment of goods upon entry to the customer's country of residence.

Orders to Canada (and other international countries) may be charged duties and taxes upon delivery. We do not collect these delivery fees, taxes, VAT or any other fees at checkout. You will be responsible for these additional fees upon delivery. Please be aware of these additional fees before purchasing from a country outside of the United States.

Shipping timelines provided at checkout are estimates provided to us by our fulfillment software. There may be some discrepancy between the actual fulfillment and delivery time. Please reach out to us if you have any concerns about your package arriving in time or for a special occasion.

The customer is responsible for inputting the correct information (phone number, e-mail) at checkout, so that the carrier can reach out to you in the event duties or taxes are owed prior to delivery.

If your jacket or package is damaged in transit, we will do our best to find a mutually beneficial solution. In such an instance, e-mail support@cartridgethunder.com

Shipping Mishaps

You will receive tracking for your order as soon as the label has been printed. If your package is lost in transit, we will do our best to rectify the situation. You have 14 days after your missing package is marked as "delivered" to work with us in finding a solution to your lost package. In such an instance, e-mail support@cartridgethunder.com

We do not guarantee a refund or replacement for lost or damaged items. If you are concerned about your items being lost in transit, please use USPS Priority Mail.