FAQ & Return Policy
Order Cancellations / Returns
Pre-ordered items can be cancelled and/or returned for a full refund anytime before the physical product ships.
If your item has shipped, the item can still be returned. Items need to be returned in new or factory sealed condition (i.e. unopened). Shipping on returned items will be charged to the customer. The customer will be responsible for postage back to Cartridge Thunder. Once the item is received, a refund (less shipping) will be issued.
Exceptions to these policies will be made for damaged or defective items. These instances will be handled on a case-by case basis.
If you have any questions about your order, please contact firstname.lastname@example.org
Our website supports orders to the US and Canada, but we are able to accommodate international (i.e. not the US or Canada) orders upon request. Please send an e-mail to email@example.com.
If your jacket or package is damaged in transit, we will do our best to find a mutually beneficial solution. In such an instance, e-mail firstname.lastname@example.org
When will my pre-order ship?
Your pre-order ship date should be on the product page. While this date is not likely to change, manufacturing hiccups can happen. All customers will be notified via e-mail in this unlikely event.
Where will my item ship from?
If you ordered vinyl, your order will ship from Chicago, IL. T-shirt orders will ship from Printful (a t-shirt fulfillment company). These orders typically come from California or North Carolina.
Why is my pre-order being charged upfront?
Pre-orders are charged upfront in order to avoid billing issues at time of shipment (overdraft, card number changes, etc.)
Will I receive a shipping notification when my item has shipped?
Yes. You will receive a shipping notification at the e-mail address under which you placed your original order.
Can I change my shipping address?
Yes. Anytime before your order ships. Please notify us at email@example.com with any changes to your order. We ship to the address that you have provided at purchase.
Customers are responsible for updating their addresses. If your address changes, and we are not notified before your item ships out, it will most likely be returned to our office after an unsuccessful delivery. In such an event, we will need to invoice you for additional shipping charges before the item is re-shipped. If your item is not returned by the post office, a replacement will need to be purchased.
If I live in Chicago, can I pick up my order?
Yes. Please place an order online, and then contact firstname.lastname@example.org letting us know that you have opted to pick up your order. Your shipping will then be refunded. Our office and fulfillment center is located in Ravenswood at 4541 N Ravenswood Avenue.
My jacket was damaged in transit.
If you are in the United States, we will ship you a replacement jacket. We may ask you for a photo, though this is more for us to verify what exactly went wrong in transit (and why our packaging did not work). This applies only to Cartridge Thunder releases. Unfortunately, we do not have any replacement jackets for third-party releases (from other labels).
If you are located abroad (i.e. not the US), we will work to find a solution wherein we can ship a replacement jacket out to you. We unfortunately cannot assume the cost of international replacement shipping.
Why am I being charged tax on my order?
We are based in Chicago, IL. Illinois is what is considered an “Origin based” sales tax state. This means that all customers based in Illinois are charged sales tax. If your item is purchased from out of state, shipped out of state, and shipped from our location in Chicago, IL, you will not be charged sales tax (i.e. recipients who are not located in Illinois will not be charged sales tax). You can read more about this here. We don’t make the rules, but we do have to follow them!