Refund policy

Order Cancellations / Returns (New Items)

Pre-ordered items can be cancelled and/or returned for a full refund anytime before the physical product ships. Exceptions: some items cannot be cancelled. For these ineligible cancellations/returns, there will be text at the top of the product page. It may look something like: Preorders on this item cannot be canceled. All sales are final. Preorder window limited. However, we reserve the right to alter this text and it may not appear exactly as seen above. 

Please note: If your preorder is cancelled voluntarily, you will not be credited for the transaction fee (2.6% +.30). So, for instance, if your order total was $20, you will receive a $19.18 refund.

If your item has shipped, it is possible the item can still be returned. Items need to be returned in new or factory sealed condition (i.e. unopened and damage-free). Returns need to be initiated within 10 days of receipt. We cannot be responsible for items damaged during return transit. We recommend using a new LP mailer (with air cells or gutters) to return your item. We cannot accept returns that have been damaged in the mail or packaged improperly. All returns and refunds are approved or offered at Cartridge Thunder’s discretion. 

Shipping on returned items will be charged to the customer. The customer will be responsible for postage back to Cartridge Thunder. Once the item is received, a refund (less shipping) will be issued.

Exceptions to these policies may be made for defective items. These instances will be handled on a case-by case basis. 

We cannot be responsible for replacing one-of-a-kind or items damaged in the mail. If you are concerned about the condition of your item, we strongly recommend using Priority Mail. If the item is an LP/vinyl record, you can request that the record is shipped outside of the jacket. These requests must be made during checkout or before the item ships via our support e-mail.

If you have any questions about your order, please contact support@cartridgethunder.com

 

Order Cancellations / Returns (Cartridges and Styli)

Unless there is a manufacturer defect, we cannot accept returns on cartridges and styli sold on our website, even if they are unused. 

Please carefully check the model of your turntable for compatibility  prior to purchase. We are happy to help you as well. Please e-mail support@cartridgethunder.com and we will be happy to discuss your options based on the model of your turntable.

 

Order Cancellations / Returns (Used Items)

Used items are handled different than new items. These are one of a kind SKUs and replacements are not available.

  • Purchases are non-refundable and are not eligible for return.
  • We cannot be responsible for the product during transit. It will be packed carefully and professionally. If you are concerned about item damage, please purchase Priority Mail or UPS.
  • We have done our best to evaluate the item's physical appearance and grade it appropriately. Items shown in the photo are the items which you will receive.
  • Please scroll to the bottom of this page for Gradesand descriptions.